Sheraton Lake Como Hotel

The location is quite remote, requiring a noisy highway to reach the lake. The lakeside area isn't very close to the Lihu Scenic Area, and the facilities are old. The bathroom sliding door is a struggle to close, and it doesn't close properly. It's a very old hotel. The breakfast was okay, but the food at the hotel's outdoor restaurant (for dinner and lunch) was absolutely terrible. I checked in and pre-authorized the room, which I'd already paid in full on Ctrip, but they also added three nights' worth of pre-authorization. It was a mistake, but the hotel offered no apology, misleadingly claiming it was a pre-authorization for another room (which also had a pre-authorization for three nights' worth) and making excuses. This kind of deliberate over-authorization is common abroad, and when I checked out, I couldn't get my money back, especially since I couldn't communicate with them in a foreign language. So I went after Ctrip, but they took advantage of the language barrier. They didn't admit any fault, saying they'd refunded the money upon check-out. They didn't even mention the over-authorization. Since I can't bring Ctrip to justice, the hotel should have also taken note. They issued the bill at checkout. Furthermore, Ctrip's full payment included city tax, but the hotel still charged 5 euros per person per day. Anyway, it's a mess. I don't recommend staying here.

The room is OK, nice

It's relatively quiet at night. Maybe the house prices have gone up a lot due to the recent Milan Fashion Show.

The location of the hotel is very convenient, the transportation is very convenient, the room facilities are also very new, the overall feeling is very good. The breakfast is very rich, which is very prominent in many hotels. The impression is very good.

The room is nice, the scenery outside is great, the breakfast is OK, but the transportation is not very convenient: because it is a long drive to the exhibition, but if it is a family vacation, it is a good choice

There are only one slippers in the room, but I filled in two people's information when I checked in. There is only one bathrobe. There is no swimming pool in winter and spring. There is no heated swimming pool.